LAUNCH CELEBRATION 20% Off with Code ORCHID | Complimentary U.S. Shipping on Orders $75+

FAQ’s

Faqs

Frequently Asked Questions

1. What makes Pinet Beauty different?
Pinet Beauty is founded on the belief that every curl deserves luxury care. Our formulations are powered by OrchidSilk™ Complex — a signature blend of orchid oil, silk amino acids, and coconut-derived hydration — designed to balance moisture, strengthen strands, and enhance natural shine without heaviness.
Yes! Every Pinet Beauty product is designed for all curl types, from soft 2A waves to tight 4C coils. Our lightweight yet deeply nourishing formulas respect your texture’s natural balance, giving curls a soft, luminous finish.
Absolutely. All Pinet Beauty formulas are cruelty-free. We do not test on animals and are committed to ethical practices.
Our OrchidSilk™ Complex is a signature blend of orchid oil, silk amino acids, and coconut-derived hydration that delivers balanced moisture, strength, and radiant softness. It’s the heart of every formula — nurturing curls with a featherlight touch.
Yes! Each product works beautifully alone but delivers best results when used together. Try pairing the Orchid Oil Shampoo and Nourishing Conditioner for daily hydration, followed by the Repairing Mask or Serum for weekly treatments.
Yes — our candles are hand-poured with orchid essential oil and natural soy wax to create an atmosphere of serenity that mirrors your hair-care ritual. Every scent is inspired by calm, beauty, and balance.
Orders typically ship within 2–3 business days, and delivery time varies based on your location. You’ll receive tracking details once your order is on its way.
Yes, we offer free shipping on orders over $75 within the U.S.
We want you to love your experience with Pinet Beauty. If a product doesn’t meet your expectations, please contact us within 14 days of delivery for a return or exchange.

You can reach our team anytime at info@pinetbeauty.com or through our website’s contact form. We’re here to ensure your experience feels as beautiful as your curls.

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location. You can view specific details during checkout.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.
We accept returns within 14 days of purchase for unused, unopened or damaged products.

Once an order is placed, we process it quickly and cannot guarantee changes. However, if you contact us at info@pinetbeauty.com immediately, we’ll try to accommodate your request before it ships.

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